Terms & Conditions

CHECK SELECT BOOK

….…

So that we are all singing from the same songbook …

 

GENERAL TERMS & CONDITIONS

 

  • Each Suite and Room accommodates a maximum of 2 persons and Woodbridge does not have additional beds. The Cottage annex can be set up with an additional single bed by arrangement.
  • The Woodbridge is not designed to cater for youngsters or babies. Children who are ‘Young adults’, 8 years and older, who are comfortable in an adult environment, will feel right at home.
  • Children will need to feel comfortable sleeping in their own room. Our ‘Rooms’ pages suggest which rooms are in close proximity for this purpose. The Arches and Academy rooms are the only twin share option.
  • While on almost every occasion we are able to supply your room of choice, and will do our utmost to honour this, The Woodbridge reserves the right to supply an equivalent room.
  • Woodbridge utilises both hosted- and self-checkins. Porterage is not available. Please be aware that Woodbridge is a Heritage-listed building and there are no lifts. The rooms Alloway Banks, Lindley, Arches and Sarah Schaw require stair access of approximately 15 steps.
  • Checkin is 3.00-5.00pm, Checkout is 10.00am. We will try to fit around guest needs for checkin/checkout outside of these hours. This is usually free but in some cases may incur charges.
  • The Woodbridge does not offer meals. A communal guest kitchenette and dining room is available for guests who wish to prepare light meals. Please see the food page of our website to see the facilities offered in the kitchenette.
  • Light housekeeping is available on request every 2 -3 days except Sundays and Public Holidays.
  • Guests park onsite at their own risk. While The Woodbridge has a heightened level of security, the hotel does not accept any responsibility for guests’ possessions.
  • It is accepted that all information required by the guest in relation to this stay at Woodbridge has been made available, and the guest has made an informed decision to proceed with the reservation.
  • The Woodbridge has a strict non smoking policy. Smoke taint will incur a penalty cleaning charge of a minimum of a one night stay rate. All rooms are fitted with smoke alarms and offending guests will also be charged for any call-out fee for the fire brigade.
  • Use of the facilities at The Woodbridge may be restricted at staff discretion.

 

WEDDING & SPECIAL EVENT TERMS

Wedding and Special Event Terms, Conditions and Payment Policies are as per the contract you sign with your Planner.

 

 

POLICIES for BOOKING

Payments will be charged on, or soon after, the due dates. Details will show on your reservation and no additional notification will be sent in this regard. Online reservations are automated – your confirmation outlines the charges taken and no additional invoices will be issued. If you require an invoice, please book with us by email, and you will be quoted at the rack rate, not the online ‘best available’ rates.

 

REFUND & CANCELLATION TERMS

Refund & cancellation terms will show on each reservation. Click the (i) on your chosen room/rate on the booking platform for ‘More Information’.

Most 2026-27 rates offer one of these terms **:

Flexirate:

  • No charges until 7 days before checkin
  • No cancellation fee until 7 days before checkin after which 100% forfeiture applies

Standard Rate:

  • 50% charges due and non-refundable 90 days before checkin
  • Balance due and non-refundable 30 days before checkin
  • No payments will be charged until 90 days and 30 days respectively before checkin after which 50% and 100% forfeiture respectively applies

No refund rate:

  • Full payment due and non-refundable at time of reservation
  • 100% cancellation fee applies at all times, after which 100% forfeiture applies immediately

In the event that no specific terms show on the reservations platform, the default terms below will automatically** apply.

Default Terms:

  • 50% is refundable for cancellations made up to 14 days prior to CheckIn date.
  • Cancellation within 14 days prior to checkin date incur full 100% forfeiture.
  • 50% cancellation fee applies for all cancellations + second 50% cancellation fee applies after 14 days before checkin

**Please note that the Special Date Cancellation & Refund Policies shown below supersede these policies.

 

 

SPECIAL DATE ** CANCELLATION & REFUND POLICIES

The following conditions apply for all reservations for the periods

24 December to 3 January

Easter Thursday to Tuesday

  • Payment in full is charged 30 days before checkin.
    100% is refundable for cancellations made prior to midnight 30 days prior to CheckIn date.
  • Cancellations within 30 days of the Check-in date will incur a charge equivalent to 100% of the total booking amount
  • 0% cancellation fee applies for all cancellations up to 30 days prior to checkin, 100% cancellation fee applies after 30 days before checkin

ACCEPTANCE OF TERMS

Completion of the reservation confirms your acceptance of the Terms & Conditions Including Payment, Cancelation & Refund Policies.

 

AMENDMENT REQUESTS

Woodbridge is small and intimate, with limited sleeping accommodations. It does not have the flexibility of larger establishments. We will always do our best to accommodate changes, but changes to reservation dates are not always possible.

Bookings may be rescheduled depending on circumstance and by special arrangement with management, and subject to availability. Credits are to be utilised within a 6 month period from original checkin date. Rates will be recalculated at time of rebooking

 

 

CREDITCARD CHARGES

Rates are in Australian dollars and include all local taxes. Charges may show on your statement as paid to Derwent Valley Hospitality (INUSWE Trust).

No Credit Card surcharges apply.

 

BOOK NOW

AVAILABILITY & PRICING