So that we are all singing from the same songbook …
- Please be aware that The Pavilion is an in-house dining room and not an open-to-the-public restaurant. As such it operates for limited hours and food is served at specific times. In consideration of other, guests are asked to arrive at their allotted mealtime.
- Woodbridge offers daily set menu breakfast and we have set breakfast times. Please make prior arrangements with staff.
- We can cater for vegetarian, lactose free and gluten free diets if we are advised at least 7 days in advance, but we are unable to cater for restricted or complex medical and lifestyle dietary requirements.
- It is accepted that all information required by the guest in relation to this stay at Woodbridge has been made available, and the guest has made an informed decision to proceed with the reservation.
- The Woodbridge has a strict non smoking policy. Smoke taint will incur a penalty cleaning charge of a minimum two night rate.
- While the use of our equipment is complimentary, guests are responsible for their own safety and use our equipment at their own risk. Please fill in our Release & Indemnity Form before using equipment.
- Use of the facilities at The Woodbridge may be restricted at staff discretion.
COVID PAYMENTS & CANCELLATION POLICIES
COVID TRAVEL is a game of moving goalposts, and our current policies reflect that.
Now that the Tasmanian borders are open to all mainlanders normal booking and payment terms will apply.
In the event that Tasmania again closes its borders to any areas, we will leave reservations in place, follow developments and then negotiate with guests to reschedule their trip.
Whatever happens, we will work it through.
NORMAL POLICIES for BOOKINGS
Woodbridge is a a small boutique property, and as such, cancelations affect us greatly. We understand that the unexpected happens, so we recommend taking out Travel Insurance as we have strict cancellation policies. We respectfully request that you do not ask for refunds outside of those agreed as refusal is unpleasant for all.
Payments will be charged on, or soon after, the due dates. Details will show on your reservation and no additional notification will be sent in this regard.
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Policy for BEST FLEXIBLE Rates**
Payment in full is charged immediately to confirm your reservation. 25% of this is the non-refundable Booking Fee.
75% is refundable for cancellations made prior to midnight 14* days prior to CheckIn date.
Cancellation after 14* days prior to CheckIn date will incur 100% forfeiture.
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Policy for SPECIAL Promotion Rates
These bookings cannot be cancelled. Full payment is taken at the time of reservation.
Any cancellation incurs 100% forfeiture. No refunds apply.
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Policies for all other STANDARD Rates**
Payment in full is charged immediately to confirm your reservation. 50% of this is the non-refundable Booking Fee.
50% is refundable for cancellations made prior to midnight 14* days prior to CheckIn date.
Cancellation after 14* days prior to CheckIn date will incur 100% forfeiture.
**Please note that the Special Date Cancellation & Refund Policies supersede these policies
SPECIAL DATE *CANCELLATION & REFUND POLICIES
AMENDMENT REQUESTS
Woodbridge is small and intimate, with limited sleeping accommodations. It does not have the flexibility of larger establishments, and changes to reservation dates are not usually possible.
For Modifications made more than 1 month before Checkin, Bookings may be rescheduled depending on circumstance and by special arrangement with management, and subject to availability, to be utilised within a 6 month period with payments used as credit. Rates will be recalculated at time of rebooking
No modifications can be made within 1 month of Checkin Date, no changes can be made.
CREDITCARD SURCHARGES
Rates are in Australian dollars and include all local taxes, and charges will show on your statement as paid to Derwent Valley Hospitality (INUSWE Trust).
Credit Card surcharges apply: American Express 3.5%, VISA and Mastercard 1.7%.