Terms & Conditions

So that we are all singing from the same songbook

 

GENERAL TERMS & CONDITIONS

 

  • The Woodbridge is not designed to cater for youngsters or babies. Children who are comfortable being ‘young adults’ will feel right at home.
  • Each Suite and Room accommodates a maximum of 2 persons and Woodbridge does not have additional beds. A separate room will be required for children, who will need to feel comfortable sleeping in their own room. Our ‘Rooms’ pages suggest which rooms are in close proximity for this purpose. The Arches is the only twin share option.
  • Woodbridge values its staff, and in line with OHS guidelines, staff are not permitted to carry luggage in excess of 20kilograms. Please be aware that Woodbridge is a Heritage-listed building and there are no lifts. The Rooms page of this website explains which rooms require stair access.
  • Checkin is 3.00-6.00pm, Checkout is now 10.00am to enable Deep Clean of rooms between reservations. Extensions outside of these hours, may be possible by arrangement with management, charged of $50/hr or part thereof.
  • Please be aware that The Pavilion is an in-house dining room and not an open-to-the-public restaurant. As such it operates for limited hours and food is served at specific times. In consideration of other, guests are asked to arrive at their allotted mealtime.
  • Woodbridge offers daily set menu breakfast and we have set breakfast times. Please make prior arrangements with staff.
  • We can cater for vegetarian, lactose free and gluten free diets if we are advised at least 7 days in advance, but we are unable to cater for restricted or complex medical and lifestyle dietary requirements.
  • It is accepted that all information required by the guest in relation to this stay at Woodbridge has been made available, and the guest has made an informed decision to proceed with the reservation.
  • The Woodbridge has a strict non smoking policy. Smoke taint will incur a penalty cleaning charge of a minimum two night rate.
  • While the use of our equipment is complimentary, guests are responsible for their own safety and use our equipment at their own risk. Please fill in our Release & Indemnity Form before using equipment.
  • Use of the facilities at The Woodbridge may be restricted at staff discretion.

 

 

COVID PAYMENTS & CANCELLATION POLICIES

COVID TRAVEL is a game of moving goalposts, and our current policies reflect that.

VERY FLEXIBLE TERMS APPLY FOR BOOKINGS MADE BEFORE OCTOBER*

Payment will be taken in full to confirm your reservation with COVID flexibility to:

  • NO CHARGES taken until 1 OCTOBER, after which normal policies apply
  • CANCEL WITH FULL REFUND up to 1 OCTOBER, after which normal policies apply
  • CHANGE DATES (with additional charges for higher priced dates) up to 1 OCTOBER, after which normal policies apply

* The Covid Flexible Terms & Conditions do not apply to certain dates, including 24 Dec-41 Jan, and Easter Thursday to Easter Friday

 

 

NORMAL POLICIES for BOOKINGS made after 1 OCTOBER

Woodbridge is a a small boutique property, and as such, cancelations affect us greatly. We understand that the unexpected happens, so we recommend taking out Travel Insurance as we have strict cancellation policies. We respectfully request that you do not ask for refunds outside of those agreed as refusal is unpleasant for all.

Payments will be charged on, or soon after,
the due dates. Details will show on your reservation and no additional notification will be sent in this regard.

  • Policy for BEST FLEXIBLE Rates**

Payment in full is charged immediately to confirm your reservation. 25% of this is the non-refundable Booking Fee.
75% is refundable for cancellations made prior to midnight 14 days prior to CheckIn date.
Cancellation after 14 days prior to CheckIn date will incur 100% forfeiture.

  • Policy for SPECIAL Promotion Rates

These bookings cannot be cancelled. Full payment is taken at the time of reservation.
Any cancellation incurs 100% forfeiture. No refunds apply.

  • Policies for all other STANDARD Rates**

Payment in full is charged immediately to confirm your reservation. 50% of this is the non-refundable Booking Fee.
50% is refundable for cancellations made prior to midnight 14 days prior to CheckIn date.
Cancellation after 14 days prior to CheckIn date will incur 100% forfeiture.

**Please note that the Special Date Cancellation & Refund Policies supersede these policies

 

 

SPECIAL DATE CANCELLATION & REFUND POLICIES

The following conditions apply for all reservations for the periods

24 December to 31 January

Easter Thursday to Tuesday

  • Payment in full is charged immediately to confirm your reservation. 50% of this is the non-refundable Booking Fee.
    50% is refundable for cancellations made prior to midnight 30 days prior to CheckIn date.
  • Cancellations within 30 days of the Check-in date will incur a charge equivalent to 100% of the total booking amount
  • Completion of the reservation confirms your acceptance of the Terms & Conditions Including Payment, Cancelation & Refund Policies.

 

 

AMENDMENT REQUESTS

Woodbridge is small and intimate, with limited sleeping accommodations. It does not have the flexibility of larger establishments, and changes to reservation dates are not usually possible.

For Modifications made more than 1 month before Checkin, Bookings may be rescheduled depending on circumstance and by special arrangement with management, and subject to availability, to be utilised within a 6 month period with payments used as credit. Rates will be recalculated at time of rebooking

No modifications can be made within 1 month of Checkin Date, no changes can be made.

 

 

CREDITCARD SURCHARGES

Rates are in Australian dollars and include all local taxes, and charges will show on your statement as paid to Derwent Valley Hospitality (INUSWE Trust).
Credit Card surcharges apply: American Express 3.5%, VISA and Mastercard 1.7%.